General info

Yes, wearing a helmet is required by law in Quebec for all e-bikes.

You can ride a soon one if you are over 14 years old. Between 14 and 17 years old, a class 6D moped license is required. If you are over 18 years old, no license is necessary.

With its long seat and retractable foot wedges, you can ride your soon one with a friend behind you. It's fun for two, but we recommend using it alone for a better performance. The maximum recommended weight supported by the soon one is 125kg/ 275lbs and 150kg/ 330 lbs for the soon one C.

During the season unfortunately no. However, we may sell used and refurbished models at the beginning and end of the summer season, depending on available stock.

Due to the current health and sanitary situation, we do not offer test drives currently. However, as soon as we will be able to, we will be hosting pop up events where you will be able to test drive our products. Follow us on our social medias to not miss the next test day.

If you are interested in becoming a dealer or distributor, contact us by email: info@drive-soonma.com.

The soon one is a 500W power electric bike. It is therefore not necessary to have a license plate or any particular insurance to ride it. Good news, the soon one is insured as a bicycle by most home insurance.We suggest you call your insurance for more information.

In case of theft, you must file an online report with the closest police department. After this, declare the theft to your home insurance, if you need a invoice from Soonma for your insurance report, contact us at info@drive-soonma.com.

Product & battery

The maximum regulatory speed on public roads is 32 km / h.

Soon one without the battery: 55kg/120lbs and the soon one C without the battery: 65kg/ 145lbs

Soon one battery 48V26Ah: 7,1kg/15,6lbs Soon one C battery 48V/20ah: 5,8kg/12,7 lbs

Range depends on many factors such as driving, weight, temperature ... In optimal conditions, the soon one has a range of up to 75km and the soon one C 60 or 120km (depending if you have 1 or 2 batteries). For more information, consult the user manual.

The batteries have a lifespan of up to 750 charge cycles.

In Montreal, we recycle 95% of the components of our lithium batteries thanks to Lithion, our recycling partner.

New Soon ones and batteries have a one year warranty. You can find more information in the user guide.

Financing

Add items to your Cart as usual, and select PayBright as your payment method in Checkout.
Complete PayBright's easy online application and get an instant approval decision.
Confirm your payment plan with PayBright and return to the Soonma website to complete your order.
Make your monthly payments to PayBright while you enjoy your new item!

PayBright will help you set up convenient, pre-authorized payments via your bank account or your Visa or Mastercard credit / debit card.

PayBright financing is not available for orders under $100 or over $15,000.

PayBright payment plans are available to Canadian residents above the age of majority, which is 18 or 19, depending on your province.

PayBright financing is applied to your entire order. To use PayBright for only part of your purchase, please complete two separate transactions with different payment methods.

Yes, all PayBright payment plans can be prepaid at any time without penalty.

Unfortunately, PayBright is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because PayBright was not able to verify your identity or your payment method. For further information, please contact PayBright.

After you have completed a transaction with PayBright, you can access your account here. If you have any questions or trouble logging in, please contact PayBright.

Purchases made using PayBright financing are subject to Soonma's standard return policy. Any returns will be processed by Soonma, and your PayBright loan balance will be reduced or cancelled accordingly. If you have already made monthly payments, those will be refunded to you by PayBright.

Shipping policy

Usually shipping time takes 3 to 5 working days for the soon ones and 1 to 3 working days for the accessories. (The delay may be longer due to COVID-19)

You can follow the status of orders placed or in progress in your customer account space directly on our website.

Currently, the only option we offer is home delivery. Only second hand soon ones can be picked up at our warehouse located at 888 Rue saint Antoine Ouest QC H3C 4G3 Montreal

No. For the time being, the soon one is only available in Canada.

Order returns and cancelation policy

Bike Returns

We stand by the quality of our products and do not accept returns on used or opened items. Canceled bike orders, items refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee. Both initial and return shipping costs are non-refundable and are deducted from the total refunded amount. Proof of unopened items will need to be verified with photos and submitted to info@drive-soonma.com. A label will be provided when the return is approved. A refund will be issued once the item is received and inspected.

Accessory Returns

We accept returns on accessories if the item is unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. A refund is issued with three business days the item is received and inspected.  

Batteries

Batteries are FINAL sale. We do not accept returns or exchanges on all batteries. No exceptions!

We accept returns on accessories and apparel if the items are unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. A refund will be issued once the item is received and inspected. Please contact us at info@drive-soonma.com to begin the return process. 

Our automated shipping process sends orders to our distribution centers to process without delay. Therefore, we are unable to make any modifications once it has been confirmed.