Politique de remboursement

Bike Returns

Canceled bike orders, items refused at delivery, and unopened bike shipments are subject to a re-stocking fee. Both initial and return shipping costs are non-refundable and are deducted from the total refunded amount. Proof of unopened items will need to be verified with photos and submitted to info@drive-soonma.com. A label will be provided when the return is approved. A refund will be issued once the item is received and inspected.

Accessory Returns

We accept returns on accessories if the item is unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. A refund is issued with three business days the item is received and inspected. 

Batteries

Batteries are final sale. We do not accept returns or exchanges on opened batteries. If you want us to recycle your old battery contact us at info@drive-soonma.com.